Frequently Asked Questions

Share the product model, quantity and technical requirements with us via the contact form, by phone or on WhatsApp. Our engineering team reviews the request and gives a first response the same business day for standard products, and within 3 hours for custom projects. The detailed price quotation is prepared according to the product and quantity.

Products in stock are dispatched the same day or the next business day. For items that require procurement or custom manufacturing, the average delivery time is 10-14 business days. For project-based work, the exact delivery date is stated at the quotation stage.

All our products are covered by a 12-24 month manufacturer warranty depending on the product series. The warranty covers manufacturing and material defects under normal operating conditions. Following the commissioning and operating manuals is essential for the warranty to remain valid.

Yes. We carry out custom manufacturing for stroke, connection size, pressure or material requirements outside the standard catalogue. You can apply with a technical drawing (DWG/DXF), a specification or a sample; our engineering team then carries out a suitability and feasibility assessment.

No minimum order quantity applies to standard catalogue products; a single unit can also be supplied. For custom-manufactured products, a product-specific minimum quantity may apply because of tooling and setup costs; this is clarified at the quotation stage.

Our engineering team supports product selection, sizing, capacity calculation and commissioning. A partner service network is available for on-site installation. We respond to technical questions within 3 hours by phone, e-mail or WhatsApp.

Domestic shipments are handled by contracted courier and freight companies. Pallet and logistics arrangements are provided for bulky and heavy products. Shipping costs are stated in the quotation according to product, quantity and delivery address; on request, the buyer may also collect the goods with their own contracted carrier.

Standard payment is based on advance payment by bank transfer/EFT. Deferred payment options may be considered for corporate customers under certain conditions. An invoice is issued for every order; payment and invoicing details are shared at the order confirmation stage.

Stock status (in stock / made to order / contact us) is shown on the product detail pages. For up-to-date and precise stock information, contacting us about the specific product and model is the most reliable route; our engineering team can also suggest alternative models.

Technical specifications for our products and systems are listed model by model on the product detail pages. For detailed technical information and selection support matched to your project requirements, our engineering team provides the necessary documentation once you contact us with your quotation request.